Last Updated: November 2025

At Northbound Psychotherapy, your privacy is a top priority. This policy outlines how your personal information is collected, used, protected, and your rights as a client or website visitor. Our practices follow the standards set out by the Personal Health Information Protection Act (PHIPA) in Ontario.

When you receive services from Northbound Psychotherapy, we collect only the information necessary to provide safe, effective, and ethical care. This may include contact information, health history, presenting concerns, and clinical notes.

Your information is used solely for the purpose of delivering psychotherapy services, communicating with you, maintaining accurate records, and meeting regulatory and legal obligations. We do not sell, rent, or share your information with any third parties unless required by law (e.g., mandatory reporting, imminent risk situations).

When registering for services, you may choose to opt in to SMS (text) or email reminders for appointments.

• Your phone number and email address will only be used for appointment-related communication.
   
• Your information will not be shared with any third party for marketing or unrelated purposes.
   
• You may opt out at any time by:
   
  • Updating your preferences in your Jane client portal,
     
  • Contacting me by phone, or
     
  • Emailing: michael@northboundpsychotherapy.com
     

Opting out will not affect your access to therapy services.

Northbound Psychotherapy uses Jane, a secure practice management platform, for charting, scheduling, messaging, and payment processing.

While Jane maintains its own high-security standards, no digital system is perfect. I cannot guarantee the performance or security of third-party systems beyond my control, but I take every reasonable step to use secure, PHIPA-compliant platforms.

Secure email may be used for administrative communication (e.g., scheduling, invoices). Clients should be aware that email carries inherent risks despite encryption.

Our website may use basic cookies or analytics tools (e.g., Google Analytics, site metrics) to understand how visitors interact with the site and to improve user experience.

• These tools may track anonymous information such as page views, device type, or website performance.
   
• No identifiable personal health information is collected.
   
• Cookie data is not sold or shared with any third-party marketers.
   

You may adjust your browser settings to disable cookies if you prefer.

All personal health information is stored securely and protected against loss, theft, and unauthorized access. Only authorized personnel (your therapist and supervisor, when appropriate) may access your clinical information. Records are retained and destroyed in accordance with PHIPA, CRPO, and professional guidelines.

Under PHIPA, you have the right to:

• Access your clinical record
   
• Request corrections
   
• Withdraw consent (with some exceptions)
   
• Ask questions about how your information is handled
   

If you have concerns about privacy, please reach out directly.

Contact: Northbound Psychotherapy
Email: michael@northboundpsychotherapy.com

This Privacy Policy may be updated periodically to reflect changes in legislation, technology, or clinic practices. The most recent version will always be available on our website.